Career Pathways
Applied AI literacy is the foundation under every pathway — it strengthens workers across occupations rather than pointing everyone toward one technical job. Each pathway connects that foundation to roles employers are hiring for, and new pathways can be added for other industries and communities.
Business Operations
Coordinate people, schedules, documents, and workflows — using everyday AI tools to speed up routine office work and keep quality high.
Example occupations
- Administrative coordinator
- Operations assistant
- Project coordinator
- Customer operations specialist
- Office technology specialist
Administrative Support
Keep an office running: records, correspondence, scheduling, and reporting — with AI used to draft, organize, and check routine work.
Example occupations
- Administrative assistant
- Office assistant
- Records clerk
- Executive support assistant
Customer Service
Resolve customer issues clearly and quickly, using AI-assisted knowledge tools while keeping human judgment in the conversation.
Example occupations
- Customer service representative
- Client support specialist
- Contact center associate
IT Support
Help people solve technology problems, document solutions, and keep workplace systems running smoothly.
Example occupations
- Help desk technician
- Customer technology support
- IT support specialist
- Technical customer service
Data & Analytics Foundations
Organize, check, and explain data so teams can make better decisions, with AI assistance for routine analysis — and verification for every result.
Example occupations
- Junior data support
- Reporting assistant
- Operations analyst
- Data technician
Logistics
Track inventory, shipments, and schedules across a supply chain, using AI tools to summarize, plan, and flag exceptions.
Example occupations
- Logistics coordinator
- Inventory clerk
- Warehouse operations associate
- Dispatch assistant
Healthcare Administration
Support patient-facing operations — scheduling, intake, records, and billing support — with careful, privacy-aware use of AI tools.
Example occupations
- Patient services representative
- Medical office assistant
- Scheduling coordinator